Learn more about Local Area Presence here on our feature page. It’s not number spoofing since you own all the phone numbers you use, and it’s a great way to increase your connection rate since prospects are four times more likely to answer local numbers. Our version is called Local Area Presence and it automatically matches your outbound caller ID to the number you dialed. You can always try to reach out to carriers directly and work with them to remove flags, but your mileage may vary.Ī fantastic way to keep your phone numbers from hitting call activity thresholds or appearing spammy is to use local presence dialing. But remember that flags are intended to protect customers and call recipients, not the businesses doing the calling. Yes, it would be ideal if businesses had a way to dispute flags on their numbers or have their case reviewed by the FCC. Until they do, there’s not much you can do besides using new phone numbers for outbound calls. Trying to trace the spoofers is generally not worth your time.Īt the moment, there is no process to get your caller ID re-evaluated or unflagged if your phone numbers start showing up as “scam likely” or “spam risk.” Ultimately, it’s the responsibility of the FCC and individual carriers to create a review system. There’s not much you can do in these cases except report that your number has been spoofed. In rarer cases, one or more of your phone numbers could also be spoofed by real scammers, resulting in flags for your business that aren’t actually your fault. As with recipient flags, the best way to avoid being flagged as “scam likely” or “spam risk” is to follow ethical calling guidelines.
Unfortunately for outbound call-based businesses, the processes they use are not available to the public. This will help keep them under carriers’ call thresholds, and also reduce the number of chances for specific numbers to be flagged by recipients.Įvery carrier has different thresholds for what is considered spam and monitors call behavior in different ways. So if your phone number reports that it’s called dozens of different numbers in the same amount of time, that’s an easy number to flag.Ī good strategy to help you reduce the chance of being flagged by carriers as spam is to change the phone numbers you’re using to call prospects throughout the day. When dialing individual leads, agents can only speak with a few people every hour. The most likely cause of carrier flags is using power dialers or other mass-dialing technology. When a carrier notices such activity, they’ll assign a flag to your phone number, identifying it as likely being used for scams or robocalling. An easy example is that if one phone number makes more than 10 calls a minute, 100 calls a day, or 1000 calls a week, it’s incredibly unlikely that phone number is being used by a real life human person to conduct reputable business. When Call Carriers Flag NumbersĪ common carrier practice is to have call activity thresholds that monitor phone numbers to make sure they aren’t being used for nefarious purposes. Since call recipient flags are completely outside of your control, the most surefire way to avoid them is to maintain proper outbound dialing practices and follow scripts that seek to inform rather than mislead potential customers.
This can get confusing with some recipients seeing “scam likely” while others see your normal caller ID, but it’s better than all of your outbound calls being universally viewed as spam. So if one of your phone numbers gets flagged by one app, chances are high that your caller ID will still show up normally on other carriers. Luckily for outbound call-based businesses, call blocking apps only work with specific carriers. One block isn’t enough to flag one of your phone numbers as spam, but if a call clocking app sees that you’ve received multiple blocks or flags in a short amount of time, they will almost certainly label your number as “scam likely” or a “spam risk”. Call blocking apps are both abundant and easy to use, so if you catch someone at a bad time or accidentally reach the wrong recipient, there is very little to keep your number from being flagged.
While proper outbound call practices go a long way towards keeping your numbers from being flagged as spam, at the end of the day, it’s entirely up to the call recipients. Let’s dig into each of these a bit more so you can have a better understanding of why your numbers are being flagged. One of your numbers was erroneously flagged.Carriers identify that you have been making too many outbound calls that match spam profiles.A call recipient manually blocks your number using a call blocking app.There are three ways your phone numbers can be flagged as “scam likely” or “spam risk.”